Detailed introduction
Brand: ZackWear Pattern: plant flowers Cotton 95% spandex 5% Clothing style details: printing Size: M/ L/ XL/ XXL (If you are not sure about the size, please contact customer service, we will recommend the appropriate size for you) Waist type: middle waist Style: Sports Color classification: white + gray + black Applicable objects: young men students Notes:1.Manual measurement, 1-3cm error,it’s a normal situation, hope for understanding 2.Color difference due to shooting light problems Men’s Underwear Cotton Boxer Maple Leaf Breathable Personality Boy Boxer Personality Fit Sports Boxer Shorts
Customer service:
Working time: Monday to Friday 9:00-21:00 and Saturdays 9:00-22:00 (Beijing time). Except holidays! We are always glad to help you: We test all the products carefully before we send. But If you still have any problem our doubt don’t hesitate to contact us!! We will do our best to solve your problem. *** We want to help our customers*** But if buyer open dispute or leave negative feedback without contact us in advance, we will not provide after sales service, and buyers will be put in the black list. For scammers we will provide all the proofs and report them to aliexpress, which will result in buyer’s suspended or terminated account.
Payment:
1-Payments must be made within 7 days after placing the order, otherwise the order will be invalid or canceled by system. 2-Usually Aliexpress takes 24 hours to check and confirm the payments. 3-If the payment is not available or invalid, your order will be closed by system.
Custom, Tax and Duties:
1-All the countries have different rules, please make sure the product don’t have any restrictions in your country before purchase it. Buyers are responsible if the product is returned or hold by buyers custom for restrictions reasons. 2-If the product need any special document in your country or need to be describe by a certain value, please require in it advance. Documents such as invoice etc, will not be send with the package unless it was required by the buyer. 3- Product price doesn’t include import taxes or any additional fee. Buyer is responsible for clear custom and pay the fee if it is charged by the buyer’s country. But we can help buyers providing product invoice or any other document and information buyers need to clear the custom, so please don’t hesitate to contact us.
Cancellation and refund:
1-Orders can only be canceled before the package is handle to shipping company. 2-Once the product is already sent, the order cannot be canceled anymore. 3- For canceled orders and refunds aliexpress usually takes 1-2 weeks to make the refund the buyer. The time will depend in what kind of payment you chose to pay. You can check the refund time in the following link.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Real Feel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jesspleasures.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
