Shipment:
-In general, We will ship according to the logistics method you choose.
If your order more than 2KG, it only can ship via EMS,DHL, UPS and FedEx.
Delivery Time
– China Post AIR Maill: Generally 15-39 working days.
– EMS/UPS/DHL/FEDEX:5~9 business days which depend on the country delivered to.
Dear customers, Please note:
We are not responsible for any custom duty or import tax ,these charges are not included in the item price and shipping cost.
Please check your country’s customs office to determine what these additional costs will be prior to bidding/buying.
We’re not responsible for any accident, delays or other issues during delivery.
We normally mark your item as “plastic Accessory”.
Warranty & Return Policy:
Usually the items not defective, they are 100% brand new and we check them carefully before shipping.
Please send back the defective items within 3 days after having received them, we will send you new ones, but you have to pay the shipping cost, or Refund will be given as money back.
-The warranty does not include: accident, human fault or improper use.
Feedback :
Dear customers, we appreciate your kind cooperation with us, if you are satisfied with our items and service, please leave us a positive feedback.
-Please email us or telephone us before leaving any negative or neutral feedback, we will solve any problems satisfactorily.
-Your positive feedback will be highly appreciated. Hope we can build good &long-term business relationship with you, thank you!
Factory retail,various design, good quality, fair prices.
Privacy delivery, secret package
Any questions, please contact us.
Thanks.Please view my other items. Thank you.
SHIPPING
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have been shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:| Location | *Estimated Shipping Time |
|---|---|
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
RETURNS
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Real Feel (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://jesspleasures.store
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
A few reasons why buy from us:
